BigIQKids.com

BigIQkids Technical Help

Always make sure before you start BigVocabTime.com with a new browser session (open/close browser) and then go to our home page and sign in.  Also, reboot your computer daily. 

Read each item below to optimize performance.

NOTE: Some Ad-blocking and Popup Blocking software such as Norton, McAffe, ZoneAlarm, etc... may interfere with the program. If you are having trouble logging in you may have success after you turn that software off or edit the settings to allow or "whitelist" bigiqkids.com.

Select a web broswer below. The name of your browser should be on the icon that you click on when you connect to the Internet.

SELECT BROSWER

Internet Explorer 6	Internet Explorer 7
Netscape on Windows	Netscape on Macintosh
Firefox on Windows	Firefox 2 on Macintosh
Safari 2.0

***NOTE: Program does not work with MSN or AOL browsers. Check above for tested browsers

Internet Explorer 6:

Please follow the following steps:

1. Click on Internet Explorer icon to open it up.

2. Look at the very top of the screen. Click on the “Tools” menu.

3. A list of choices will appear underneath “Tools”. Click on “Internet Options.”

4. Click on the "Privacy" tab

5. Make sure the Pop-Up Blocker is tuned off with no check in the box

6. Click on the "Sites" button

7. Type in our websites in the "Address of website" field. For example: www.bigiqkids.com

8. Click on the "Allow" button

**Note: after you click our website is in the "Managed wesites" window with the setting of "Always Allow"...see below

9. Click on the "OK" button on the buttom of the screen

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Internet Explorer 7
Please follow the following steps:

1. Click on Internet Explorer to open it up.
   
   
2. Click “Tools” on the menu bar.
   
   
3. A list of choices will appear underneath “Tools”. Click on “Internet Options.”

Click on the "Privacy" tab

5. Make sure the Pop-Up Blocker is tuned off with no check in the box

6. Click on the "Sites" button

7. Type in our websites in the "Address of website" field. For example: www.bigiqkids.com

8. Click on the "Allow" button

**Note: after you click our website is in the "Managed wesites" window with the setting of "Always Allow"...see below

9. Click on the "OK" button on the buttom of the screen

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Netscape on Windows
Please follow the following steps:

1. Click on Netscape to open it up & go to www.bigiqkids.com
   
   
2. Look at the top of the screen. Click “Tools.”
   
   
3. A list of choices will appear. Click “Otions.”

4. A list of choices will appear. Click “Site Controls .”

5. Click on “I Trust This Site .”
6. Make sure a check appears in “Allow urequested pop-up windows .”
7. Click on “OK”...buttom of the window

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Netscape on Macintosh
Please follow the following steps:

1. Do not block pop-ups
2. Make bigiqkids.com a safe site

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Firefoxon on Windows
Please follow the following steps:

1. Click on Firefox to open it up.
   
   
2. Look at the top of the screen. Click on “Tools.”
   
   
3. A list of choices will appear. Click on “Options.”

4. Click on “Exceptions.”

4. Enter: www.bigiqkids.com into the "Address of web site" field.
5. Click on “Allow.”

After you correct the above, close your browser and reopen and go to www.bigiqkids.com

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Firefox 2 on Macintoshe f

1. Click on Firefox to open it up.
   
   
2. Look at the top of the screen. Click on “Tools.”
   
   
3. You will see a list of things that you can clear. Make sure the box next to “Cache” is checked. You can un-check the other items if you want to.
   
   
4. Click “Clear Private Data Now.”
   
   
5. To make sure your cache is clear, close your web browser and open it up again. Then log onto BigIQkids.com.

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Safari 2.0
Please follow the following steps:

Do not block pop-ups

To NOT block pop-up windows, choose Block Pop-up Windows from the Safari menu so that a checkmark DOES NOT appear next to it.

You can also choose Preferences from the Safari menu and click Security. Then check and make sure the "Block pop-up windows" checkbox is NOT selected.

 

Clear Cache

1. Click on Safari to open it up.
   
   
2. Look at the top of the screen. Click on the word “Safari.”
   
   
3. A list of choices will appear. Click on “Preferences.”
   
   
4. Click on “Empty Cache.”
   
   
5. A little box will pop up asking if you are sure you want to empty your cache. Click “Empty.”
   
   
6. To make sure your cache is clear, close your web browser and open it up again. Then log onto BigIQkids.com.

 

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Computer hardware and software recommended:

Internet Connection: Broadband, 384Kbps or better
Flash Player: Adobe Flash Player 9 or higher
RAM: 128 MB free
Hard Drive: 1200 MB free
Video/Display: 4 MB Video Card, 16-bit color, 1024 x 768 minimum resolution
Audio: DirectSound 8, 16-bit support

If you use a PC, it should have:

Operating System: Microsoft Windows 2000, Me or XP
Web Browser: Internet Explorer 6.0 or higher, Netscape 8.1 or higher, Firefox 2.0.0.2 or higher
CPU Minimum: Pentium III, 500 MHz
CPU Recommended: Pentium III or IV, 1GHz

If you use a Mac, it should have:

Processor: PowerPC G3, G4, G5, or Intel core
Memory: 256MB RAM
Operating System: Mac OS X 10.3
Web Browser: Firefox 1.0.3 or better, Safari 2.0.4

DEMO LINK

**NOTE: Program does not work with MSN or AOL browsers
**NOTE: Follow instructions below to optimize performance

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The program may be corrupted on your computer. You need to clear your cache to fix this issue.

Select a web broswer below. The name of your browser should be on the icon that you click on when you connect to the Internet.

SELECT BROSWER

Internet Explorer 6	Internet Explorer 7
Netscape on Windows	Netscape on Macintosh
Firefox on Windows	Firefox 2 on Macintosh
Safari 2.0

Internet Explorer 6:

Please follow the following steps:

4. A small box will pop up on your screen. The first page in the box should be labeled “General.” Look on this page for a section marked “Temporary Internet Files.”
   
   
5. Click on “Delete Files.”

5. A small box might pop up that asks if you want to delete all offline content. That’s okay to do. Click the small box to check “Delete All Offline Content.” Then click “OK.”
   
   
6. Click “OK” again.
   
   
7. To make sure your cache is clear, close your web browser and open it up again. Then log onto www.bigiqkids.com

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Internet Explorer 7

Please follow the following steps:

1. Click on Internet Explorer to open it up.
   
   
2. Click “Tools” on the menu bar.
   
   
3. A list of choices will appear underneath “Tools”. Click on “Internet Options.”

4. A small box will pop up on your screen. The first page in the box should be labeled “General.” Look on this page for a section marked “Browser History.”
   
   
5. Click on the “Delete…” button.

6. A window will pop up with the heading “Temporary Internet Files”. Click “Delete Files.” Then click “Yes.”
   
   
7. Click “Close” at the bottom of window.  Then click “Okay” to close the internet options window.
   
   
8. To make sure your cache is clear, close your web browser and open it up again. Then log onto www.bigiqkids.com. You should not receive the message about clearing your cache again.

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Netscape on Windows
Please follow the following steps:

1. Click on Netscape to open it up.
   
   
2. Look at the top of the screen. Click “Edit.”
   
   
3. A list of choices will appear. Click “Preferences.”

4. Click the “Advanced” category on the left, and then click “Cache.”
   
   
5. You will see buttons on the right labeled “Clear Memory Cache” and “Clear Disk Cache.” Click “Clear Memory Cache.”
   
   
6. Click “Clear Disk Cache.”

7. Click “OK” again to close the Cache box.

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Netscape on Macintosh

Please follow the following steps:

1. Click on Netscape to open it up.
   
   
2. Look at the top of the screen. Click on “Netscape.”
   
   
3. A list of choices will appear. Click “Preferences.”

4. A box will appear with a list of choices. Double click on the word “Advanced.” More choices will appear under Advanced.
   
   
5. Click on the word “Cache.”
   
   
6. A box will appear on the right. You will see a button labeled “Clear Cache. ” Click that button.
   
   
7. Click “OK” to close the Cache box.

8. To make sure your cache is clear, close your web browser and open it up again. Log back onto www.bigiqkids.com; you should not receive the message about clearing your cache again.

 

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Firefox on Windows
Please follow the following steps:

1. Click on Firefox to open it up.
   
   
2. Look at the top of the screen. Click on “Tools.”
   
   
3. A list of choices will appear. Click on “Options.”

4. Click on “Privacy.”
   
   
5. Make sure the box next to “Cache” is checked.
   
   
6. Click “Clear.”

7. To make sure your cache is clear, close your web browser and open it up again. Then log onto www.bigiqkids.com. You should not receive the message about clearing your cache again.

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Firefox 2 on Macintosh
Please follow the following steps:

1. Click on Firefox to open it up.
   
   
2. Look at the top of the screen. Click on “Tools.”

3. You will see a list of things that you can clear. Make sure the box next to “Cache” is checked. You can un-check the other items if you want to.
   
   
4. Click “Clear Private Data Now.”

5. To make sure your cache is clear, close your web browser and open it up again. Then log onto www.bigiqkids.com. You should not receive the message about clearing your cache again.

 

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Safari 2.0
Please follow the following steps:

1. Click on Safari to open it up.
   
   
2. Look at the top of the screen. Click on the word “Safari.”
   
   
   
3. Click on “Empty Cache.”

4. A little box will pop up asking if you are sure you want to empty your cache. Click “Empty.”

5. To make sure your cache is clear, close your web browser and open it up again. Then log onto www.bigiqkids.com. You should not receive the message about clearing your cache again.

 

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